FREQUENTLY ASKED QUESTIONS


1. What is PingTurk?

PingTurk is a cloud based, website uptime monitoring (MaaS - Monitoring as a Service) platform. This service informs the site owner or administrator about the accessibility of the site quickly and efficiently. PingTurk monitors your sites and servers 24 hours a day, 7 days a week, providing you with a summary of monitoring data. Provides immediate support to your operation by informing you when any problem is detected.

2. Do I need to install a software to use PingTurk?

No, all onitoring is done remotely via PingTurk servers. it is enough to log in to www.PingTurk.com page with the password given to you in order to reach your monitoring results.

3. How does PingTurk understand that web site is working?

Our systems evaluate the results of the simultaneous connection tests performed from different locations and detect the error conditions, if any, with the criteria you specified. In case of an error, PingTurk send notifications via the method (SMS, IVR, Web Service, E-mail, Twitter, Mobile Push) that you selected.

4. What are your advantages comparing to your global competitors?

  • PingTurk is monitoring from domestic monitoring points and also foreign monitoring points.
  • PingTurk also monitors from mobile operators. You can monitor the performance of your site with the observations made from Turkcell and Turk Telecom Mobile lines.
  • PingTurk profiles your traffic and creates a baseline. System administrators can be aware of and act on an abnormal situation (such as a DDOS attack) by selecting one of the weekly or daily profiling options. For example, if a deviation from the average value at 10 o'clock every Monday is observed, the system may generate an alarm. Moreover, you can choose the profiling algorithm.
  • PingTurk makes concurrent measurements. Your website is called simultaneously from different cities of Turkey. At this point, for example, you can catch load balancing problems and instantaneous local errors. Alternative products measure from a single point at in a monitoring interval. If an unsuccessful measurement is detected, the measurement from a different point is verified. In this range, the problem may have solved or the problem may be perceived as disappeared due to the load balancer.
  • PingTurk provides network administrators with additional information about the error by taking the traceroute in the failed HTTP metrics.

5. How much monitoring data do you keep retrospectively?

By default, raw data is stored for 3 weeks, minute data for 3 months, and the other data is kept indefinitely in PingTurk.

6. Can I disable alarms assigned to a monitor, for a short period of time?

Yes, you can disable and re-enable alarms from the alarms in the monitor details.

7. Can I add SMS / IVR notifications to my account for monitors?

Yes, all the plans offered by PingTurk come with different SMS / IVR credits. These default credits are refreshed at the end of each billing period. If your SMS / IVR credit expires during the billing period, you can perform the top up via site at any time. In addition to SMS and IVR, Web Service, E-mail, Twitter and Mobile Push informing options are also available.

8. Can I add new contacts to monitor notifications?

You can add an unlimited number of contacts to monitoring notifications. (Enterprise Option)

9. Are you sending notifications for each error?

With the 'Monitoring Success Criteria' option, you determine in which cases the measurements will be successful or unsuccessful. You can select the notification frequency among waiting for multiple measurement cycle or immediate notification options, in case of a failure. Planned Maintenance Windows and weekly maintenance schedule features, also support the most effective notification management. PingTurk also notifies you when your server is available again. This feature can also be activated as an option.

10. What are monitoring success criteria that I can define?

Even if your website is reachable, some parameters for your business may be a must for you. For example, the speed of downloading a page in seconds is an important parameter for a sales site. Another criterion may be related to content. Your page can be loaded with unexpected content when it is fast and error-free. (Ex. Error page) The most effective way to understand this type of situation is to check the presence of certain keywords within the content. PingTurk can assign the monitoring result as successful or unsuccessful in the result of keyword check. Similar success criteria can be 'merged', and a successful outcome can be produced if all are met.

11. We already use a local monitoring system, why do we need PingTurk?

PingTurk is designed to simulate access to your site for users connected on different locations or with different connection modes (fixed, mobile). The values ​​measured on the internet may differ from the local measurement values. For example, due to the interruption in the network of operator B located in city A, only the users in that area may not be able to reach our site. PingTurk is watching how your site performs 'from the outside' with the tests you have done from different regions.

12. At which locations are your monitoring points located?

Currently, monitoring is carried out at the following locations: İstanbul (2 redundant probes), Ankara, İzmir (2 redundant probes), Bursa, Antalya, Gaziantep, Almanya, İngiltere, Turkcell, Avea

13. Which protocols do you support for monitoring ?

PingTurk supports the following protocols:

  • HTTP
  • HTTPS
  • DNS
  • PING (with traceroute option)
  • SSH
  • SSL Certificate Check
  • E-mail (Round-Trip)
  • TCP (FTP, SMTP and specific ports for application connection testing)
  • RBL Black List monitoring
  • Full Page Load (FPL)

14. What is RBL Service?

RBL - Real-time Black Lists are also known as SPAM checklists. Enterprise mail servers can use these blacklists to check if an incoming email is SPAM or not. As PingTurk, we are scanning more than hundred RBL listings on the internet hourly basis, and give you detailed information if your Mail server is listed in any of the listings. To start the RBL monitoring, you need to select the 'RBL' option and enter the IP address of your mail server's A record.

15. What is FPL (Full Page Load) Service?

The FPL Service is a full page load testing service and provides you the information about broken links on your page. PingTurk downloads the page you specify with all of its resources (images, css, js etc.), and reports resources that it can not download. Unlike other FPL services, you can define success criteria suc as: if a number of resources can not be downloaded or if the download takes more than certain amount of time. It is possible to add content control definitions.

16. What is Heartbeat Control Service ?

We use deamon type scripts and programs in the infrastructures we manage. Crashes on these scripts or programs can sometimes be overlooked. With the HeartBeat control, you can be assured of the health of your continuously running applications, without the need to install an agent on your servers. When you create your Heartbeat monitor, you are provided with a URL by PingTurk. If you call this URL from your script or program code, PingTurk records the last heartbeat time. If you are running a script or program loop, for example with 5 minutes interval, you can define a 5 minute Heartbeat monitor. PingTurk will check if the relevant heartbeat URL has been called within the last 5 minutes. If not invoked, different types of alarms can be generated.

17. What is redundant monitoring point ?

Redundant probes are monitoring points located within the same city but different physical data centers. From time to time, data center-based problems (slowness, network interruptions, etc.) may occur. In the case of such a problem, the measurement for corresponding interval is compared with the alternate/redundant data center result before being assigned as down. If the measurements from both points are unsuccessful, the measurement result will be assigned as unsuccessful and the defined alarms will operate. Redundant probes do not differ only as physical locations, with different DNS definitions on each probe (Turk Telekom, Turkcell, Google etc.), DNS-based false-positives are also prevented.